Frequently Asked Questions
Everything you need to know about your TENGA STORE USA experience.
How long will it take to receive my order?
Standard shipping within the USA typically takes 3-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that for hygiene reasons, certain products cannot be returned once the seal is broken.
Does the packaging indicate what is inside?
No. We prioritize your privacy by using plain, discreet boxes with a neutral return address that does not mention 'TENGA' or the contents of the package.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I ensure the quality and authenticity of my product?
TENGA STORE USA is the official regional distributor. Every product sold on our site is 100% authentic, manufactured to the highest Japanese quality standards, and safety-tested.
Do you ship internationally?
Currently, TENGA STORE USA ships exclusively to addresses within the United States and its territories. For other regions, please visit our global store locator.